ClassAction.org - Latest Comments in Page Plus Cellular Unlimited Talk and Text Plan - Class Action - Class Action Lawsuit

Re: Page Plus Cellular Unlimited Talk and Text Plan - Class Action - Class Action Lawsuit

freedomforall2 — Thu, 28 Jan 2016 18:48:46 -0000

I have been a Page Plus Customer for many years. I always liked that their phone plans were very reasonable. In the past when I purchased a phone I would simply call them up and ask them to port my phone number. The reps in OH were always very nice and helpful. Over a year ago I called to switch phone. The customer rep was very rude and started lecturing me about how that was not their responsibility and that I should have my phone switched over using one of their vendors. Last month I purchased the 55 unlimited data plan. The service is supposed to be 4G at high speed and 2G speeds when over the allotted data amount. My speeds went down to 6kbps. That is slower than dialup. Page Plus blocked the loading of Verizon Wireless and other competitor websites. The customer rep was extremely rude and refused to help me. I filed a complaint with the FCC because data throttling is illegal. Page Plus fired everyone in the OH data center. All of their customer reps are illiterate people in the Phillippies who can not speak English and are extremely rude. Avoid this company like the plague.

Re: Page Plus Cellular Unlimited Talk and Text Plan - Class Action - Class Action Lawsuit

frank — Mon, 04 Jun 2012 08:59:07 -0000

Page plus is the worst phone service that I have ever had, I was terminated four days after I paid, they then extorted me for 4 months billing. They are very bad and their customer service is horrible.

Re: Page Plus Cellular Unlimited Talk and Text Plan - Class Action - Class Action Lawsuit

PagePlusRules — Tue, 03 Apr 2012 11:25:24 -0000

you're all wrong. They terminated it because you hacked your plan. Accepting Terms & Conditions makes you liable for your OWN actiions

Re: Page Plus Cellular Unlimited Talk and Text Plan - Class Action - Class Action Lawsuit

Fran — Tue, 14 Sep 2010 08:49:12 -0000

I recently had the same type of problem. I paid my bill and two days later I received a text message stating my service was switched from unlimited. When I called the young lady was very rude and told me to go purchase a pre paid card to get more minutes. Three days later my phone was turned off. This time I called and spoke to a gentleman who was helpful seeing that he advised me to file a complaint with the FCC because Pages Plus doesnt compensate mess ups when its on their end. I am very upset and I am going to take this issue further.

Re: Page Plus Cellular Unlimited Talk and Text Plan - Class Action - Class Action Lawsuit

Michael — Wed, 01 Sep 2010 19:47:02 -0000

8 days after purchasing the Page Plus Unlimited talk n text they cancelled my plan without refund or credit. I dont have a smart phone. The customer service rep was aware that many people were complaining about this. This is classic bait switch. Everyone who has had this happend PLEASE WRITE COMPLAINTS TO FEDERAL AND STATE OFFICIALS.

Re: Page Plus Cellular Unlimited Talk and Text Plan - Class Action - Class Action Lawsuit

jaime — Thu, 01 Jul 2010 20:05:23 -0000

i was a pageplu dealer i discontinued my dealership with them because i had alot of upset customer that their unlimited plan was teminated and they expected me to give them a refund i called customer service and a supervisor they said they could not help me and to tell the customer about the terms and aggrement .well after that i said to my self i should do bussiness with pageplus cause it was gonna cause me alot lost bussiness customers though that it was my store fault but i was mislead by pageplus cellular and i would like to tell people that if ur plan was termonated to persue what ever they want to do cause unlimited should be unlimited never again will i carry pageplus in my store

Re: Page Plus Cellular Unlimited Talk and Text Plan - Class Action - Class Action Lawsuit

Ben — Thu, 06 May 2010 17:46:53 -0000

I personally know of two individuals that had this happened to and a few other indirectly and the reason for this is because I work for a PAGE PLUS dealer in NY. Two of our customers got their phones cut off just after they paid their monthly bill and a few other customers this happened to was from a friends store. I am gladto see that something is being done. Once we had helped file a case against PAGE PLUS eith the OHIO state attorney generals office for one of our customers whos account was .10 cents even after he paid the new 39.95 for the new month. Their CUSTOMER SERVICE IS mostly wack with no sense to help customers. They couldnt tell him why he was charged .10 cents and wouldnt even give him the credit. I can clearly rememeber the day because I was stuck at the store with this customer till 11pm with no help. On the positive note their network coverage is great due to it being verizon and their price point used to be good at 45 I rather now take BOOST mobile or even go get Straight TALK for 45 for all inclusive.

Re: Page Plus Cellular Unlimited Talk and Text Plan - Class Action - Class Action Lawsuit

Tara Magee — Sat, 24 Apr 2010 23:02:24 -0000

On April 12 2010 I received numerous text messages that my unlimited plan had been transferred over to the standard one bc I abused my unlimited plan therefore violating the terms and conditions according to Page Plus. This same night around 9:15p.m. Page Plus disconnected my phone wo notifying megiving me a refund back. I initially purchased a brand new phone and paid for my unlimited plan on Saturday 252010. Each subsequent mth. I would pay 43.00 for unlimited talk and text. Now Im stuck w a brand new phone that I cannot use I was not granted a refund or given a logical explanation as to why they terminated my service. The customer service at Page Plus is LOUSY bc one can never get through and all youll ever hear is all circuits are busy now. Please hang up and try your call again later. I will not allow Page Plus to walk all over me as if Im a doormat or something. I am a human being worthy of respect. So one last thing tell me Page Plus where is my money